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Frequently asked questions

44 answers about care, admission, family involvement and patient rights at Safe Care Trust International, Islamabad. Inpatient care is for male patients only; outpatient services are for both males and females.

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6 questions

About SCTI and access to care

Location, registration, patients from other cities and abroad, and how to book an appointment.

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Speak to our team in confidence.

+92 (51) 5494233 +92 (333) 5643733 sctrwp@gmail.com

Safe Care Trust International (SCTI) is based at Motorway Chowk, Gillani Avenue, Islamabad, Pakistan. Contact the centre before travelling to arrange an assessment or discuss admission Process.

SCTI is registered with the Islamabad Healthcare Regulatory Authority (IHRA).

Yes. SCTI receives patients from across Pakistan, including cities and communities beyond Islamabad and Rawalpindi. Families travelling from another city should enquire in advance about clinical assessment, suitability and accommodation arrangements.

Yes. SCTI has provided treatment services in Islamabad to patients from the United Kingdom, Canada, the United States and other countries. International patients should contact the centre to discuss assessment, eligibility and travel arrangements before making plans.

Yes. Relatives abroad may make an initial enquiry about available services and the assessment process. Clinical decisions and the sharing of personal information must involve the patient appropriately and respect consent and confidentiality.

Contact SCTI by telephone, WhatsApp or email to explain the main concern and ask about an assessment. Telephone: +92 (51) 5494233; WhatsApp: +92 (333) 5643733; Email: sctrwp@gmail.com.

7 questions

Eligibility and available services

Who we treat, inpatient vs outpatient care, and services for men and women.

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SCTI provides inpatient treatment and rehabilitation for eligible male patients with psychiatric conditions or substance use disorders. Outpatient psychological and mental health services are available to both males and females, including help with anxiety, depression, schizophrenia and relationship difficulties.

No. SCTI currently admits male patients only for residential inpatient treatment. Outpatient consultations and treatment services are available to both males and females.

SCTI provides assessment and treatment for conditions including anxiety, depression and schizophrenia, as well as emotional and relationship concerns. The appropriate setting and treatment plan depend on clinical assessment and the level of care required.

Yes. SCTI assesses and treats substance use disorders involving alcohol, opioids, cannabis, stimulants and other substances, subject to individual clinical needs and service suitability. Treatment may include psychological care, medical or psychiatric input where indicated, family support and relapse-prevention planning.

Yes. These conditions can occur together. Assessment should consider both sets of symptoms so that treatment planning addresses their interaction and the person’s overall needs.

Inpatient treatment involves staying at the centre for structured care. Outpatient treatment involves attending appointments while continuing to live at home. The appropriate setting depends on clinical needs, functioning, risks and the level of support required.

Yes. Outpatient mental health and psychological services are available to female and male patients for these concerns. An assessment helps establish whether outpatient care is suitable or referral to another level of care is needed.

9 questions

Assessment, admission and treatment

How admission is decided, treatment duration, withdrawal management and discharge.

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+92 (51) 5494233 +92 (333) 5643733 sctrwp@gmail.com

The clinical team assesses the presenting condition, psychiatric and physical health, any safety risks, previous treatment and whether SCTI can provide an appropriate level of care. An enquiry alone does not guarantee admission.

No. SCTI does not impose a mandatory 90-day treatment period. Duration depends on the nature and severity of the psychiatric condition or substance use disorder, clinical needs, treatment response and progress.

The treatment team reviews symptoms, functioning, risk, response to care and readiness for transition or discharge. Some patients need a shorter course of treatment while others may require more extensive or continuing support.

Depending on the person’s assessment and available services, care may include psychiatric or medical review, psychological interventions, psychoeducation, structured rehabilitation activities, family involvement and planning for life after treatment.

No. Withdrawal management addresses symptoms and medical risks that may arise when certain substances are reduced or stopped. Rehabilitation addresses wider psychological, behavioural and social needs. Alcohol and some sedative withdrawal syndromes can be dangerous and require appropriate medical assessment and supervision.

Male patients with schizophrenia may be considered for admission after an assessment of symptoms, clinical stability, safety needs and service suitability. Outpatient assessment and treatment are available to both males and females.

Yes. Some individuals are appropriately treated as outpatients. The need for residential care is assessed individually rather than assumed for every psychiatric condition or substance use disorder.

Discharge planning considers continuing psychiatric or psychological care, medication review where applicable, relapse prevention, family support and follow-up arrangements. The exact plan depends on the patient’s needs and available services.

No. Treatment outcomes vary according to the condition, individual circumstances, treatment response and continuing support. SCTI should not promise a cure or guaranteed recovery.

14 questions

Family involvement and cultural concerns

Stigma, family involvement, privacy, and how relatives can support recovery.

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+92 (51) 5494233 +92 (333) 5643733 sctrwp@gmail.com

A substance use disorder is a recognised health condition involving difficulties with substance use and its consequences. It is not adequately explained as weak character or lack of willpower. Assessment and appropriate treatment can help.

Families may worry about stigma, privacy, family reputation, marriage prospects or employment. These concerns are understandable, but delaying appropriate assessment can allow difficulties to continue or worsen. A confidential enquiry can be a practical first step.

No. Psychiatric conditions deserve the same seriousness and respect as other health problems. Seeking assessment is a responsible step, not a personal or family failure.

Prayer and spiritual practices may offer comfort and meaning to people who value them. They can complement professional treatment but should not replace necessary clinical assessment, prescribed medicines or psychological interventions.

People may interpret distress through cultural or religious beliefs. Schizophrenia and depression, however, are recognised clinical conditions with multiple contributing factors. Symptoms should be assessed professionally rather than attributed solely to supernatural causes.

Try to remain calm, avoid humiliation or threats, and encourage a respectful conversation and clinical assessment. Not every instance of substance use means that someone has a substance use disorder; assessment helps determine what support is appropriate.

Family members can seek guidance on communication, boundaries, safety and encouraging voluntary assessment. Treatment should respect informed consent and legal safeguards; compulsory admission should not be treated as a routine response to refusal.

No. Threats, humiliation and physical punishment can increase fear and conflict and may discourage help-seeking. A supportive, clinically informed approach is safer and more constructive.

Ongoing conflict and stress can contribute to distress, but psychiatric conditions and substance use disorders have multiple causes. Families should be offered support without being blamed for the condition.

Yes. Male and female family members may seek outpatient psychological or relationship counselling to address their own stress, communication difficulties and wellbeing, even if their relative is not engaged in treatment.

Where clinically appropriate and with the patient’s agreement, relatives may participate in education, treatment discussions and discharge planning. Patient dignity and confidentiality remain important.

People are entitled to privacy. Families do not need to disclose sensitive health information widely, and such information should be shared with the patient’s preferences and confidentiality in mind. Privacy should not prevent the person from accessing appropriate care.

No. Marriage is not a clinical treatment. People with psychiatric conditions may form relationships and marry, but decisions should not be made on the assumption that marriage will resolve untreated symptoms or substance use difficulties.

Many people can continue or return to education and employment, depending on symptoms and functioning. Some may need temporary adjustments. Recommendations should be individualised.

8 questions

Medicines, recovery and patient rights

Medication, relapse, confidentiality, visiting and emergencies.

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+92 (51) 5494233 +92 (333) 5643733 sctrwp@gmail.com

No. Duration varies by condition, medication and individual needs. Patients should discuss benefits, side effects and the expected course with their prescriber and should not stop medication abruptly without professional advice.

A return to substance use may be associated with cravings, emotional distress, environmental cues, social pressure or unmet clinical needs. It calls for reassessment and support rather than blame and does not erase all earlier progress.

Many individuals make meaningful progress in family life, work and daily functioning. Rebuilding trust may take time and continued support; no particular outcome can be guaranteed.

Clinical information should not ordinarily be disclosed to unauthorised third parties without consent or another lawful basis. Patients can ask SCTI about its specific privacy practices and any relevant exceptions.

Patients should receive clear information about consent, their rights, discharge procedures and any applicable lawful safeguards. Admission does not automatically remove a person’s ability to participate in treatment decisions.

Visiting arrangements depend on current centre policies, the patient’s clinical condition and consent. Family members should confirm visiting hours before travelling. Overnight accommodation for relatives is not ordinarily provided within the inpatient facility.

If someone has severe withdrawal symptoms, a medical emergency or an immediate risk of harm, seek urgent assistance from an appropriate emergency service or hospital. Do not delay emergency care while arranging a routine SCTI appointment.

Confidentiality is central to the care we provide. We treat everything a patient tells us, and everything in their medical record, as private.

Our team shares information only with the professionals involved in a patient’s care, and only when it is needed for that care. We do not share a patient’s identity, diagnosis, treatment details or admission status with employers, neighbors, friends or other visitors.

Family members receive updates only with the patient’s consent.